Can you tell us a little about your background?
I studied Geography at University in Birmingham. After graduating came the question of what I wanted to do. I knew I didn’t want to be a teacher or a weatherman, the most obvious jobs for a Geography graduate. So, I took a gap year and travelled the world before having to decide what career I wanted.
When I got back from my travels, I found a role as a Health & Safety Executive. This didn’t involve using any of the things I’d learned at Uni. It did give me a good grounding in customer support and account management though.
Three years later I moved to one of the world’s leading solutions providers of energy-efficient temperature and humidity control management technologies for mission-critical applications.
For the first five years there, I worked as a Sales Service & Account Manager. This involved, amongst other things, managing subscription renewals of a portfolio of over 250 client sites with an annual contract value of £1.8 million.
I then moved to the UK Projects Department as a Project Manager. In this role, I was tasked with fully managing projects from placement to completion on a wide range of orders worth from £500 to £1M+, amongst other things. After four years I decided it was time to move on to a new company.
Why did you decide to join Midstream?
When I was looking for a new challenging position, one that would let me make the most of the qualifications and the skills and I’d learned, I saw the role at Midstream.
I took a look at the company website and was very impressed with what it had accomplished in such a short space of time and applied for the position. Things developed very rapidly from there.
I had a few conversations with Alex and Yuli – two of the Co-Founders – and the company’s Director of Sports James Brunt. Each time I spoke to someone I got more and more excited about the company, the job, and the opportunities the heavy investment Midstream makes in its staff and the potential for growth it would give me. I was sold – and when I was invited to join the company I accepted it ‘on the spot’.
What has been the most memorable project you’ve worked on?
I’ve not been with Midstream long enough to answer that with a project from here yet. In my previous role there is one project that stands out as having the highest potential risk.
A high street bank was upgrading its control systems at its Data Centre. My role as Project Manager was obviously to make sure everything ran smoothly. It was only two days into the project when I found out that the Data Centre handled every single one of the bank’s Visa transaction worldwide. Just one small mistake could cost them £trillions. I had to get everything 100% right, and I’m pleased to say I did.
How do you think Midstream differentiates itself from the competition?
This is a difficult question for me to answer now as I’m new to the floodlighting industry. If I compare Midstream to other companies I’ve worked with though, I’d say it is the level of professionalism and forward-thinking Midstream brings to everything it does. You can see this through the website, case histories, brochures, fully integrated systems, and everything it does.
If you look at the amount of new business the Sales team is bringing in, it’s obvious Midstream is set way above any of the competition.
What is your role at Midstream?
As a Project Manager, once the Sales team has secured a project, I have to make sure everything is in place and runs smoothly from sales to delivery and installation. So, I’m the main point of contact between Midstream, the client, and any subcontractors we’re working with.
I’ll be working closely with Midstream partner companies to help them deliver their projects in a similar way too.
I’m also responsible for guaranteeing all ongoing project records are fully up to date on our company systems, so anyone at any point can see the exact status of a job.
You’re used to working closely with clients, dealers, distributors – how do you plan to use this experience to help Midstream grow?
I think one of the most important aspects of managing a project is being there for people. They need to be able to get hold of you when they need you. You must have clear lines of communication to keep clients, suppliers, and contractors aware of what’s happening. Even if you don’t have any answers at that point, it’s exceedingly important they still know you’re working to get those answers. That constant communication builds trust, which in turn helps build growth.
Tell us something your CV doesn’t.
I got engaged to my now wife in Las Vegas. We would have done the whole ‘married by Elvis’ thing. However, both our sets of parents would have disowned us, or something even worse, if we did.
What do you do in your spare time?
I’m a massive Liverpool FC fan and go to all their Championship League games. This costs a small fortune in petrol travelling up and down the M6. Then there’s the money spent getting to the games they play abroad. But they’re worth it, most of the time. Not that my Dad would agree as he’s a Chelsea fan through and through.
I’m a keen golfer too. You wouldn’t know that from my handicap though. It’s still in the 20s.